http://votc.wordpress.com/2008/07/15/not-sure-i-wanted-that-part-2/ In this Web 2.0 world, user-generated content allows anyone with an opinion to affect a brand. The voice of the customer is being heard, loud and clear. Be part of the conversation. Thu, 22 May 2008 20:11:14 +0000 http://wordpress.com/ hourly 1